Acceptable Use Policy

Prohibited Activities and Uses

You may not use the Services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:

• Distributing malware or other malicious code.
• Disclosing sensitive personal information about others.
• Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.
• Hosting, distributing, or linking to pornography or adult-related content.
• Promoting or facilitating prostitution or any escort services.
• Hosting, distributing, or linking to child pornography or content that is harmful to minors.
• Promoting or facilitating gambling, violence, terrorist activities, or selling weapons or ammunition.
• Engaging in the unlawful distribution of controlled substances, drug contraband, or prescription medications.
• Managing payment aggregators or facilitators, such as processing payments on behalf of other businesses or charities.
• Operating or promoting pyramid schemes, Ponzi schemes, or other fraudulent money-making schemes.
• Threatening harm to persons or property or otherwise harassing behavior.
• Misrepresenting or fraudulently representing products or services.
• Infringing on the intellectual property or other proprietary rights of others.
• Facilitating, aiding, or encouraging any of the above activities through our Services.

Applications, User Content, and AI Features

When using our Applications, including chatbots, assistants, recipe or meal-planning tools, and other generative features, you must not:

• Submit prompts or content intended to generate illegal instructions, malware, scams, or other harmful material.
• Attempt to extract, harvest, or exfiltrate other users' data or confidential information.
• Use the Services to create or distribute spam, phishing content, or deceptive communications.
• Scrape, crawl, bulk-export, or systematically download Application content or APIs except as expressly allowed by us.
• Overwhelm, probe, or disrupt Application APIs, AI endpoints, or backend systems.
• Share, sell, or commercially exploit account access, subscriptions, or entitlements except as expressly permitted.
• Circumvent usage limits, paywalls, entitlement checks, or security controls.
• Abuse plans marketed as "unlimited" by using them for purposes unrelated to the Application's intended features, commercial bulk generation, automation, scraping, or other use beyond reasonable personal usage as defined in our Terms and Conditions.
• Upload or store content you do not have the right to use.

Remote Support and Managed Services

When you use our remote support application or receive hosting or managed services from us, you must not:

• Request or accept a Remote Support Session on a device you do not own or are not authorized to open to remote access, or install an unattended-access client on a device whose owner has not authorized it.
• Ask a technician to bypass software licensing, security controls, parental or employer controls, or the rights of another person, or to perform any act that is illegal or that this Policy prohibits.
• Share, resell, or redistribute the remote support application, or modify it to connect to servers other than ours.
• Use credentials, access, or tools we provide for managed services beyond the scope of the services you purchased, or share them with people who are not authorized under your agreement.
• Use hosting, email, or server resources we provide to send spam, host malware, run unauthorized proxies or file-sharing services, mine cryptocurrency, or attack other systems.

Business customers are responsible for the use of the Services by their employees and users.

System Abuse

Any User in violation of our Services' security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

• Use or distribution of tools designed for compromising the security of the Services.
• Intentionally or negligently transmitting files containing a computer virus or corrupted data.
• Accessing another network without permission, including to probe or scan for vulnerabilities or breach security or authentication measures.
• Unauthorized scanning or monitoring of data on any network or system without proper authorization of the owner of the system or network.

Service Resources

You may not consume excessive amounts of the Services or use the Services in any way which results in performance issues or which interrupts the services for other Users. Prohibited activities that contribute to excessive use, include without limitation:

• Deliberate attempts to overload the Services and broadcast attacks (i.e. denial of service attacks).
• Engaging in any other activities that degrade the usability and performance of our Services.
• Hosting or running malicious code or other scripts or processes that adversely impact our Services.
• Operating a file sharing site or scripts for BitTorrent or similar, which includes sending or receiving files containing these mechanisms.
• Web proxy scripts, such as those that allow anyone to browse to a third-party website(s) anonymously, are prohibited.

No Spam Policy

You may not use our Services to send spam or bulk unsolicited messages. We maintain a zero tolerance policy for use of our Services in any manner associated with the transmission, distribution or delivery of unsolicited bulk or unsolicited commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the U.S. CAN-SPAM Act of 2003 ("SPAM").

Your products or services advertised via SPAM (i.e. Spamvertised) may not be used in conjunction with our Services. This provision includes, but is not limited to, SPAM sent via fax, phone, postal mail, email, instant messaging, or newsgroups.

We may terminate the Service of any User who sends out SPAM with or without notice.

Defamation and Objectionable Content

We value the freedom of expression and encourage Users to be respectful with the content they post. We are not a publisher of User content and are not in a position to investigate the veracity of individual defamation claims or to determine whether certain material, which we may find objectionable, should be censored. However, we reserve the right to moderate, disable or remove any content to prevent harm to others or to us or our Services, as determined in our sole discretion.

Copyrighted Content

Copyrighted material must not be published via our Services without the explicit permission of the copyright owner or a person explicitly authorized to give such permission by the copyright owner. We handle claims of copyright infringement under the notice-and-takedown process described in the Copyright Policy section of our Terms and Conditions: upon receipt of a valid infringement notice, we will investigate and remove or disable access to allegedly infringing material expeditiously, and the affected user may submit a counter-notice as described there. We may terminate the Service of Users with repeated copyright infringements. We will assume no liability to any User of the Services for the removal of any such material.

If you believe your copyright is being infringed by a person or persons using our Services, please send a report to our support desk. Your notice must include the following:

• Identification of the copyrighted work claimed to have been infringed, or a representative list.
• Identification of the material that is claimed to be infringing and information reasonably sufficient to allow us to locate it.
• Information reasonably sufficient to permit us to contact you, such as address, phone number, and email.
• A statement of good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement made under penalty of perjury that the information in your notice is accurate and you are authorized to act on behalf of the owner.
• A physical or electronic signature of the authorized representative.

Security

You are responsible for maintaining reasonable security precautions for your accounts, including protecting the confidentiality of your login details, using strong and unique passwords, and enabling multi-factor authentication where it is offered. You must notify us promptly if you believe an account or credential has been compromised. If you run software on hosting, servers, or other resources we provide, you are responsible for keeping that software updated and patched following industry best practice unless we have agreed in writing to manage it for you. We make no warranty, express or implied, for the security or operability of third-party software or scripts installed or run by you on our Services.

Enforcement

We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:

• Warning you, or suspending or terminating your Service or Application account with or without notice upon any violation of this Policy.
• Disabling or removing any content which is prohibited by this Policy to prevent harm to others or to us or our Services.
• Limiting or revoking access to AI features, APIs, or paid entitlements where abuse is detected.
• Reporting violations to law enforcement as determined by us in our sole discretion.
• Suspending your Services if you fail to respond to an email from our abuse team within 2 days (or as otherwise specified).

User accounts suspended or terminated for violations generally will not be re-activated; re-activation is at our sole discretion. A backup of your data may be requested, and we may charge a reasonable data-retrieval fee reflecting the work required to produce it. Store refunds for Application purchases remain subject to the applicable store and our Refund & Cancellation Policy.

Reporting & Agreement terms

Reporting Violations

If you have discovered and would like to report a violation of this Policy, please contact us immediately. We will investigate the situation and provide you with full assistance.

Changes and Amendments

We reserve the right to modify this Policy or its terms relating to the website(s), Applications, or Services at any time. For material changes, we will make reasonable efforts to provide at least 30 days' notice before the new terms take effect, consistent with our Terms and Conditions; minor changes are effective upon posting of an updated version of this Policy on the website(s). Continued use of the website(s), Applications, or Services after changes become effective shall constitute your consent.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the website(s), Applications, or its Services you agree to be bound by this Policy.

Contact Us

If you would like to contact us to understand more about this Policy, or to report a violation, you can reach us by any of these methods:

• Online Support Desk: https://billing.qutzl.net/submitticket.php (put "Abuse report" in the subject line for violations)
• Contact form: https://billing.qutzl.net/contact.php
• Mail: Qutzl LLC, Attn: Legal, PO Box 154, Karthaus, PA 16845, United States of America

Revision History

• October 12, 2026: Added the Remote Support and Managed Services section; extended the scope to the remote support application and hosted and managed services; rewrote the Security section; replaced an unclear prohibited-use item with a clearer one; and added the contact form and postal address as contact methods and this Revision History.
• July 26 to 28, 2026: Aligned the copyright process with the DMCA notice and counter-notice process in the Terms; removed the ban on purchases made on behalf of others; added 30 days' notice for material changes, the data-retrieval fee wording, and the Applications, User Content, and AI Features section.
• December 11, 2025: First published version.